Shipping & Delivery Policy

Welcome to xianwustore.

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website. By placing an order with xianwustore, you acknowledge and agree to the terms outlined below.

1. Shipping Coverage

xianwustore currently provides shipping services throughout the United Arab Emirates (UAE).

At this time, we do not offer international shipping outside the UAE.

2. Free Standard Shipping

We are pleased to offer free standard shipping on all eligible orders delivered within the United Arab Emirates.

No minimum purchase requirement.
No hidden shipping fees.
Shipping costs are displayed at checkout when applicable.

If additional delivery charges apply due to remote locations or special delivery requirements, customers will be informed before completing their purchase.

3. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin preparing your order for shipment.

Typical processing time is:

1–3 business days

Processing times may be longer during:

UAE public holidays
Promotional campaigns
Peak shopping seasons
High order volumes
Unforeseen operational circumstances

Orders are processed during normal business days only (Monday to Friday, excluding UAE public holidays).

4. Estimated Delivery Time

After dispatch, the estimated delivery time within the UAE is:

3–7 business days

Delivery estimates are provided for reference only and are not guaranteed.

Actual delivery times may vary depending on factors including:

Delivery destination
Courier operations
Weather conditions
Public holidays
Peak shopping periods
Events beyond our reasonable control

We appreciate your understanding and patience should unexpected delays occur.

5. Order Confirmation and Tracking

After placing your order, you will receive an order confirmation email.

Once your order has been shipped, you may receive a shipping confirmation containing available shipment information, which may include:

Shipping confirmation
Courier information
Tracking number (when available)

You can use the provided tracking information to monitor your shipment until delivery.

6. Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

Full recipient name
Complete delivery address
Valid UAE phone number
Accurate email address

Incorrect or incomplete information may result in shipping delays, unsuccessful delivery attempts, or order cancellation.

xianwustore is not responsible for delays caused by inaccurate information provided during checkout.

7. Delivery Attempts

If a delivery cannot be completed, the courier may attempt to contact the customer using the contact information provided with the order.

If delivery cannot be completed due to:

Incorrect or incomplete delivery information
Customer unavailability
Failure to respond to courier communications
Repeated unsuccessful delivery attempts

the shipment may be returned to our designated fulfillment facility.

Where appropriate, customers may be required to place a new order using the correct delivery information.

8. Damaged, Missing, or Incorrect Items

Please inspect your package promptly upon delivery.

If your order arrives:

Damaged
Defective
Incomplete
Containing incorrect items

please contact our customer support team within 48 hours after delivery.

To help us review your request, please provide:

Order number
Description of the issue
Clear photographs or videos of the product and packaging (where applicable)

We will review your request and determine an appropriate resolution in accordance with our Return & Refund Policy.

9. Customer Support

If you have any questions regarding shipping, delivery, or your order, please contact us.

Store Name
xianwustore

Email
[email protected]

Phone
+971 52 716 4390

Business Address
Salem Al Mansoori
755 Al Khail Street
Al Ras
Umm Al Quwain
United Arab Emirates

Our customer support team aims to respond to inquiries within 1–3 business days during normal business hours (Monday to Friday, excluding UAE public holidays).